Refund Policy

Our promise

Every conversion gets a balance check. If a file you converted does not reconcile, or has a mistake you point out, and we cannot fix it, you do not pay for it. We refund the cost of the pages used on that file.

How to ask

Email hello@safebankstatementconverter.com and tell us:

• the name of the file and the bank it is from;
• what looks wrong, for example “row 12 has the wrong amount” or “the closing balance is off by 40.00”;
• the email address on your account.

You do not need to send the statement. If it helps us fix the problem, we will ask, and you can black out names and account numbers first. We will try to fix the converter for your layout before we refund.

What we do not refund

• Pages used on files that reconciled correctly.
• Unused pages or packs, if you change your mind.
• A subscription period you have already paid for.

Cancelling a subscription

Cancelling is not a refund. It stops the next renewal, and your plan stays active until the end of the period you paid for. You can cancel at any time.

How the money comes back

Payments go through Dodo Payments, the merchant of record. Refunds go back to the original payment method through Dodo, and how long that takes depends on your bank or card provider.

Contact

Questions about a refund go to hello@safebankstatementconverter.com.